CUSTOMERS

Delivering Pool Safety,
Cleanliness,
Operational Excellence &‎‎‎ compliance.

At The Lifeguard Company, we specialize in providing highly trained lifeguard staff and exceptional customer service, ensuring your pool is always safe, clean, and operational.

With a patented training curriculum, a 95% staff show rate, and access to a network of 7,000 certified lifeguards, we guarantee seamless staffing and pool management, while offering additional community programs and health inspection support.

Training Curriculum.

The Lifeguard Company employs its own in-house patented training curriculum to train all of its staff on pool operation, chemical safety, and swimmer management. The Lifeguard Company submits all of it’s staff to multiple hours of training both in a classroom setting and at pools to ensure they are prepared to deal with any situation and are well-equipped to keep a pool clean and safe for swimmers to use.

Staffing guarantee.

At The Lifeguard Company, we understand the importance of keeping your pool open and fully staffed. By trusting us with this responsibility, you place your confidence in our ability to ensure consistent coverage. To meet this commitment, we use a strategic scheduling system to guarantee your facility is always staffed. In the rare event of a last-minute emergency or staffing issue, TLC has access to a network of 7,000 certified lifeguards, allowing us to quickly resolve any gaps. With a 95% staff attendance rate and a 99% staff replacement rate, we are proud to offer reliable, seamless service.

Community Curriculums.

At The Lifeguard Company, we are committed to maximizing the value of patrons’ pool experience by offering a variety of specialized services during off-peak hours. From swim lessons to invigorating aquafit classes and soothing hydrotherapy sessions, our goal is to provide activities that cater to all ages and abilities, ensuring that every visit to the pool is both enjoyable and beneficial.

Health Inspector Accommodations.

As the designated pool operators, The Lifeguard Company pool lifeguards can be the company and customer ambassadors to the health department, particularly during the site visits and inspections.

Quick Response Guarantee &‎‎‎ Customer Service.

The Lifeguard Company prides itself on providing exceptional customer service to our customers.
Unlike “all-in-one swimming pool companies” The Lifeguard Company is solely focused on providing exceptional staff to our customers. This meaning we have a considerably larger amount of time to focus on providing our customers with exceptional service and support for when issues arise.

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Standard expectation from TLC and its Lifeguards

  • Mechanically Inclined

    • No floods
    • No burnt-out pumps
    • No chemical mishaps

  • Foundationally Sound

    • Training
    • Communication
    • Direct site supervisor
    • Direct human-handled phone lines

  • Operationally Aware

    • Health department action-taking
    • 95% staff show rate
    • 99% staff replacement coverage
    • Min once-a-week supervisor support visit
    • Around-the-clock live-person support line for lifeguards and staff

Nationally
focused.
Locally
cared.

Our national expansion across Canada brings our exceptional services to new communities coast to coast. While we continue to grow, our commitment to delivering personalized care and attention to detail remains deeply rooted in the local areas we serve.
Every client is important to us, and we are dedicated to maintaining the same level of love and care in every neighborhood as we expand, ensuring that our local focus remains at the heart of everything we do.

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Sudbury ON

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Greater Sudbury Grand ON

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Parry Sound ON

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Muskoka ON

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Simcoe ON

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Grey ON

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Bruce ON

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Wellington ON

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Dufferin ON

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Peel ON

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Halton ON

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Waterloo ON

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Brant ON

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Hamilton ON

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Niagara ON

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York ON

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Toronto ON

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Durham ON

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Kawartha Lakes ON

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Peterborough ON

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Northumberland ON

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Renfrew ON

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Lanark ON

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Ottawa ON

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Prescott and Russell ON

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Stormont Dundas and Glengarry ON

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Leeds and Grenville ON

Our Clients.

 

TLC provides exceptional lifeguard services for both community and private pools across Southern Ontario. Our team of highly trained lifeguards holds Red Cross or National Lifeguard Service certifications covered by our full liability insurance, ensuring they can manage any emergency safely and efficiently.

info@thelifeguardcompany.ca

(905) 364-8580  |  (844) 692-8580

7030 Woodbine Ave, Suite 500, Markham, ON L3R 6G2

Customers

  • Multi Unit Residential Properties
  • Condos
  • Apartments
  • Community Centres
  • Country Clubs
  • Hotels & Camp Grounds
  • Backyard Pools
Get a Quote

Lifeguards

  • Pool
  • Beach Front
  • Water Front
  • Water Park
  • Full Time
  • Part Time
  • On-Call
  • Lifeguard In Training
Apply Now

Training/Educations

  • BRONZE MEDALION
  • BRONZE CROSS
  • NLS
  • RED CROSS LIFEGUARD
  • AED
  • CPR
  • SFA
  • POOL OPERATIONS
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